Deskside Support Specialist Job at vTech Solution, Washington DC

  • vTech Solution
  • Washington DC

Job Description

Job Summary:

The Deskside Support Specialist Journeyman provides onsite Tier 1 and Tier 2 technical support for government employees by installing, configuring, and troubleshooting Windows and Apple desktops, laptops, tablets, and mobile devices. This role involves both deskside and remote support, requiring collaboration with engineers and developers to resolve complex issues and delivering excellent customer service. Regular local travel is required to support various government locations.

Responsibilities:
  • Install, configure, and support Windows and Apple desktops, laptops, tablets, and mobile devices.
  • Provide deskside and remote support using designated ITSM tools.
  • Accurately track all service requests, incidents, and change requests in the ITSM platform.
  • Troubleshoot hardware, software, network, and Office 365 issues including SharePoint, OneDrive, OneNote, and Teams.
  • Collaborate with engineers and developers to resolve desktop, network, and application-layer issues.
  • Support Active Directory tasks such as password resets and account unlocks.
  • Deliver strong customer service, simplifying complex technical concepts for non-technical users.
Required Skills & Certifications:
  • Bachelor's degree in IT or related field, or equivalent experience (10 years).
  • 6 years of experience installing and configuring Windows and Apple desktop endpoints, laptops, and tablets.
  • 6 years of experience tracking service requests and incidents in an ITSM platform.
  • 6 years of providing remote and deskside desktop support.
  • 6 years collaborating with engineers and developers on cross-layer troubleshooting.
  • 3 years of strong customer service and IT administrative support experience.
  • 3 years of hardware and complex software troubleshooting expertise.
  • 3 years proficiency with the Office 365 suite.
  • 2 years' experience with Active Directory.
Preferred Skills & Certifications:
  • CompTIA A+, Network+, or Security+ certification.
  • Experience supporting government or large enterprise environments.
  • Knowledge of ITIL practices.
Special Considerations:
  • Regular travel around the local area is required to support multiple government locations.
  • Work is performed onsite in Washington, DC.
Scheduling:
  • Onsite work schedule based in Washington, DC.

Job Tags

Work at office, Local area, Remote work

Similar Jobs

Joby Aviation

Mechanical Engineer, System Electronics Job at Joby Aviation

 ...commercial service. Overview This role lives within the System Electronics Mechanical team. This team is responsible for designing the pilot inceptors, air data probe, and numerous computer assemblies across the S4, as well as mechanically designing next-generation... 

ProSidian Consulting, LLC

International Development Program/Project Manager Job at ProSidian Consulting, LLC

 ...a Contract Contingent, Exempt 1099 Contract: No Overtime Pay International Development Program/Project Manager (PILAB009). Professional generally...  ...[PILAB009] Provide Government and Public Services Sector-related Hybrid On/Off Client Site and Virtual Management and... 

Fair Haven Community Health Care

Remote Medical Billing Coder Job at Fair Haven Community Health Care

Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves...

Cardiovascular Associates of America

Clinical Research Assistant/Pharmacy Tech Job at Cardiovascular Associates of America

 ...Clinical Research Assistant This will be an in-person position in Daytona Beach (Hybrid) Position Summary The Clinical Research...  ...field preferred. Experience~ Current or previous Pharmacy Technician experience is required ~ Experience handling specimens... 

NBCUniversal

News Producer - Multimedia, Telemundo Arizona (Phoenix/Tucson) Job at NBCUniversal

 ...NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute...  ...audience in Arizona. Coordinate and plan future community and social story development. Possess skills to shoot, edit, and publish...