Job Description

The Hotel General Manager is responsible for the overall operation, profitability, and service quality of the hotel. This includes overseeing all departments, managing staff, maintaining guest satisfaction, ensuring compliance with standards and regulations, and achieving financial targets.

Key Responsibilities:

• Provide strategic direction and leadership to all hotel departments (front office, housekeeping, food and beverage, maintenance, sales, etc.)
• Drive revenue growth and maximize profitability through effective budgeting, forecasting, and cost control.
• Ensure excellent guest service standards are maintained to promote customer satisfaction and loyalty.
• Oversee recruitment, training, scheduling, and performance evaluations of staff.
• Monitor hotel operations and implement continuous improvements in service delivery and operational efficiency.
• Maintain compliance with local, state, and federal regulations including health, safety, and labor laws.
• Represent the hotel in the community and with external stakeholders including corporate offices, vendors, and partners.
• Develop and execute marketing and sales strategies in collaboration with the sales and marketing team.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Ensure proper maintenance and cleanliness of the property.

Required Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s preferred).
• Preference would be given to candidates having Hilton experience with the PEP PMS system or Home2 brand experience.
• Minimum 5–7 years of progressive experience in hotel management, with at least 3 years in a senior leadership role.
• Proven track record of achieving revenue, occupancy, and guest satisfaction targets.
• Strong financial acumen and experience with budgeting, P&L analysis, and forecasting.
• Excellent leadership, interpersonal, and communication skills.
• In-depth knowledge of hotel operations, including front office, housekeeping, maintenance, and F&B.
• Familiarity with property management systems (PMS) such as Opera, Maestro, or similar.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Legal eligibility to work in the United States.

Preferred Skills & Competencies:

• Certified Hotel Administrator (CHA) designation is a plus.
• Multilingual abilities and experience with international guests are advantageous.
• Strong problem-solving skills and ability to remain calm under pressure.
• Proficiency in Microsoft Office Suite and hotel management software.

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