Job Description

Essential Job Functions

Safety and Compliance

• Ensure all DOT and applicable state regulations are followed
• Monitor Daily and Weekly Hours of Service review and audit driver logs
• Meet Accident Injury and CSA goals through prevention
• Create a Safety First Culture lead employee engagement
• Lead company safety programs and communicate safety expectations
• Address safety nonconformance and violations/incidents

Communication

• Successful engagement of communication with drivers and stations through multiple mediums including phone operating system email mobility solutions
• Effectively utilize inter-office communications understanding contact and escalation protocol and keeping all stakeholders informed on required information
• Make suggestions and show initiative for process improvements
• Effectively communicate with clients vendors and employees
• Drive a high level of engagement with drivers act as their liaison with the company addressing issues resolving discrepancies understanding their expectations
• Implement and monitor key policies and procedures
• Effective on-boarding of new drivers

Financial

• Assist Operations Manager with planning and budget process by controlling cost and quality control to include daily cost control
• Maintain any additional reporting and other duties as assigned by supervisor
• -Working knowledge of the Owner Operators and/or Company Drivers pay package and monitor weekly driver settlement results
• Monitor and drive key fleet KPIs equipment utilization empty miles out of route miles on time performance
• Monitor weekly settlements

Client Service

• Drive a service culture
• Clearly communicate client expectations to fleet
• Ensure on time pickup and delivery
• Proactive follow up and milestone updates
• Ensure documentation and support data are captured

Other duties as assigned

Other Skills and Abilities

• Working knowledge of computers and Microsoft office applications
• Experience working with dispatch and or TMS systems
• Problem solving- identifies and resolves problems in a timely manner
• Knowledge of geographic market
• Read comprehend and complete basic checklists forms or other related documents
• Client Service-manages difficult both internal and external client situations responds promptly to client needs and welcome client feedback
• Quality management-look for ways to improve and promote quality and demonstrates accuracy and thoroughness

Education and Experience

• High school diploma or GED Required
• Minimum 1 to 3 years related experience
• Minimum 1 year of industry experience preferred

Physical Requirements

• Talking hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require extended sitting or standing use of standard office equipment.
• Job will require punctual attendance and regular presence on-site at the assigned work location

WHY SHOULD YOU WORK FOR CRANE

At Crane we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year that can be used for Sick Time or for Personal Use
• Excellent Medical Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: benefits are contingent upon meeting eligibility requirements and plan conditions.

Required Experience:

Manager

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